KNOWLEDGE BASE

Affirmative. We are a fully GST-compliant entity. To receive a B2B tax invoice, please enter your GSTIN number and Company Name in the designated fields on the Checkout page. The invoice will be digitally transmitted to your registered email upon dispatch.

We accept all major secure payment channels including:

• UPI (GPay, PhonePe, Paytm)
• Credit & Debit Cards (Visa, Mastercard, RuPay)
• Net Banking

Note: Cash on Delivery (COD) availability depends on the order value and delivery pincode.

Standard deployment timelines from our New Delhi HQ:

• Metro Cities: 3 - 5 Business Days.
• Rest of India: 5 - 7 Business Days.

Critical shipments can be expedited upon request. Please contact Support immediately after placing an order.

Yes. Once your hardware is dispatched, you will receive a Tracking Telemetry Link via SMS and Email. You can monitor the real-time location of your package through the carrier's portal.

Warranty coverage varies by product category:

• Electronic Devices: Typically covered by a 1-Year Manufacturer Warranty against manufacturing defects.
• Consumables (Cables/Sensors): Covered by a "Dead on Arrival" (DOA) replacement policy only, due to the nature of usage.

Please refer to the specific product page for exact warranty specifications.

Hygiene Protocol Alert: For clinical safety, we cannot accept returns on used sensors, electrodes, or respiratory accessories (masks/cannulas) unless they are defective. If you are unsure about compatibility, please consult our technical team before breaking the seal.