❓ Frequently Asked Questions (FAQ) – Medicorama
Welcome to Medicorama’s FAQ section. Here you’ll find answers to the most common questions about our products, services, delivery, and support. If you have a question not listed here, feel free to contact us directly.
🛒 Ordering & Products
Q1. What kind of products does Medicorama offer?
A: We offer a wide range of medical and healthcare equipment including Oxygen Concentrators, BiPAP and CPAP machines, Ventilators, Patient Monitors, ECG Machines, and more—suitable for hospitals, clinics, and home care.
Q2. How do I place an order on Medicorama?
A: You can place an order directly through our website. Browse your required product, click on “Add to Cart,” and proceed to checkout. For bulk orders or rentals, you can contact us via phone or email.
Q3. Are your products new or refurbished?
A: We offer both brand-new and certified refurbished equipment. Each product listing clearly mentions its condition.
Q4. Do you offer equipment on rent?
A: Yes, we offer selected medical devices like Oxygen Concentrators, BiPAP, and hospital beds on short-term and long-term rental plans. Please contact our team for rental availability and pricing.
🚚 Shipping & Delivery
Q5. Do you deliver across India?
A: Yes, we deliver to most pin codes across India including metros, Tier 2/3 cities, and some remote locations.
Q6. How long does delivery take?
A: Delivery timelines vary by location:
Metro cities: 1–3 business days
Other cities: 3–7 business days
Q7. Can I track my order?
A: Absolutely. Once your order is shipped, we will provide you with a tracking number via email or SMS.
💳 Payment & Pricing
Q8. What payment methods do you accept?
A: We accept all major payment methods including UPI, Credit/Debit Cards, Net Banking, Wallets, and Bank Transfers.
Q9. Are your prices inclusive of GST?
A: Yes, all prices mentioned are inclusive of applicable GST. A proper tax invoice will be provided with every purchase.
🔁 Returns & Refunds
Q10. What is your return policy?
A: Unused items in their original packaging can be returned within 7 days of delivery. For details, visit our Return & Refund Policy.
Q11. How will I receive my refund?
A: Once approved, refunds are processed via the original mode of payment within 5–7 business days.
🛠 Service & Warranty
Q12. Do your products come with a warranty?
A: Yes, most new products come with a manufacturer’s warranty. Refurbished products may come with a limited Medicorama warranty. Warranty details are mentioned on each product page.
Q13. Do you offer after-sales service?
A: Yes, we provide installation support, training, and service assistance on request. You can reach out to our customer support team for service appointments.
💬 Didn’t Find Your Answer?
If your question isn’t listed here, feel free to reach out through our Contact Us page. We’re here to help you with all your medical equipment needs.