INFORMATION SECURITY
PRIVACY PROTOCOLS
Standard operating procedures regarding the collection, encryption, and storage of user identity data.
Data Ingestion
When you initiate a transaction on Medicorama, we collect specific "Identity Metrics" required for logistical execution:
- Personal Identifiers: Name, Clinical/Business Name, GSTIN (if applicable).
- Contact Telemetry: Email address, phone number, and physical shipping coordinates.
- Digital Footprint: IP address and browser user-agent strings (for fraud prevention).
Operational Usage
Your data is processed strictly for the following operational objectives:
- Order Fulfillment: Dispatching medical hardware to your facility.
- Communication: Transmitting order status updates and invoices.
- Compliance: Generating GST-compliant tax invoices as per Indian law.
Encryption & Defense
We employ industry-standard Secure Socket Layer (SSL) technology to encrypt the transmission of sensitive information.
Payment Security: Medicorama does not store your credit card or banking credentials. All financial transactions are processed through secure, third-party payment gateways (e.g., Razorpay/PhonePe) which adhere to PCI-DSS standards.
Digital Tracers (Cookies)
Our platform uses "Cookies" — small data files stored on your terminal — to enhance functionality:
- Session Cookies: To keep your cart active while you browse other products.
- Analytics: To monitor site traffic and optimize infrastructure performance.
You may disable cookies in your browser settings, though this may disrupt the checkout process.
External Data Transmission
We do not sell, trade, or transfer your identity data to outside parties, except for trusted partners essential to operations:
- Logistics Providers: (e.g., BlueDart, Delhivery) for delivery purposes.
- Payment Processors: For secure billing.