Refund and Returns Policy

At Medicorama, we strive to ensure our customers receive high-quality medical equipment and a smooth service experience. If for any reason you are not completely satisfied with your purchase, we offer a fair and transparent refund process.

🛒 Applicable on:

  • Purchases of medical equipment (new or certified refurbished)

  • Advance payments for rentals (before equipment dispatch)

  • Service-related errors or duplicate payments

🔁 Eligibility for Refund

You may be eligible for a refund if:

  • You cancel your order before dispatch

  • The product is delivered damaged, defective, or incorrect

  • The equipment is not functioning as described and verified by our support team

  • You return an unused product within 7 days of delivery (must be in original packaging and condition)

🚫 Non-Refundable Items

  • Equipment used or damaged due to mishandling

  • Consumables and hygiene-related items (e.g., masks, filters, cannulas)

  • Products returned without original packaging, manuals, or accessories

  • Rental charges after the equipment has been delivered and used

  • Customized orders or special procurement items

📦 How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Email us at support@medicorama.in with your Order ID and reason for the refund.

  2. Attach photos (if applicable) to help us verify the issue.

  3. Our team will review your request and respond within 3 business days.

  4. If approved, your refund will be processed within 5–7 working days.

💳 Refund Method

Refunds will be issued via the original mode of payment:

  • Online Payments: Credited back to the source account

  • Bank Transfers or UPI: Refunded to the sender’s account

  • Cash-on-Delivery Orders: Refunded via bank transfer (requires valid account details)

📦 Return Shipping (If Applicable)

  • For eligible returns, we will arrange a pickup or guide you on the return process.

  • Return shipping is free for defective or incorrect products.

  • In other cases, return shipping costs must be borne by the customer.

📌 Important Notes

  • Refunds are subject to inspection and approval.

  • Partial refunds may apply if the returned item is incomplete or damaged.

  • Refund requests beyond 7 days of delivery will not be accepted.

Medicorama is committed to fairness, transparency, and customer satisfaction in every transaction.

Scroll to Top